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Cancellation, Return and Refund Policy

Cancellation, Return and Refund Policy  

 

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

 

The order may be cancelled before shipment due to any of the following reasons: 

 

●       The specific product/model is out of Stock. 

●       The order could not be shipped within the specified timeline. 

●       On customer’s request 

●       The shipping address is not serviceable. 

●       Any other reason beyond the control of merchants or India times. 

 

The orders may be cancelled post shipment and delivery due to any of the following reasons: 

 

●       Established defect in the product which the seller is not able to either replace or repair.

●       Correct product could not be delivered. 

●       Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.

●       Customer refuses to take the delivery, a refund would not be applicable in case of perishable products.

●       Products damaged during transit and delivery not accepted. 

 

Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

 

Conditions: 

 

●       Ensure that the product is in seller warranty. 

●       Cancellation and refund requests for products shall not be eligible under manufacturer warranty. 

●       The refund shall be processed only after the product is shipped back and received by merchant. 

●       Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible. 

●       The return courier awb/tracking number not intimated to India times customer support team is not eligible for refund

●       The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.

●       Any charges levied as tax is not eligible for refund. 

 

Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

 

Return Policy

 

We offer you complete peace of mind while ordering at crazybuy.co.in (portal). You can return all items within 2 days of receipt of items.

 

Defective Items

 

If an item is found defective, please get in touch with our customer care within 2 days of receipt of the product. Customer care details are provided in the Contact Us page of the website. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund or a different item in exchange, as per your request.

 

Please note that replacements are subject to availability of the particular product. 

 

Returns

 

If you are not satisfied with what you have bought, we will gladly take it back within 2 days from the date of delivery. If you have paid by card then we will reverse the payment. Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.

 

To coordinate a return

 

Please call us at customer care number within 2 days of receiving the product. Please also ensure that we should receive the product back within 2 days of sending us the request, otherwise the product will be ineligible for return. 

 

Once we receive the package, we will issue a refund of the purchase amount as store               credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.

 

We will strive to close the issue within 7 days of receiving the product.

 

Following shall NOT be eligible for return or replacement  

 

●       Damages due to misuse of product. 

●       Incidental damage due to malfunctioning of product.  

●       Any consumable item which has been used or installed.  

●       Products with tampered or missing serial / UPC numbers. 

●       Any damage / defect which is not covered under the manufacturer's warranty. 

●       Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

●       Some special rules for promotional offers may override “2 Day Returns Policy”

 

Refund Process:

 

●       Please connect with our customer care via email or call. 

●       The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange 

●       Ensure to collect the return address from India times customer care. 

●       Pack the product properly and label the product with the order number, return address and your address. 

●       Follow the instructions of customer care carefully for packaging and returning the product using courier services.

●       Ensure that the awb / tracking number is shared with India times customer care. 

●       The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.

 

Exclusion: 

 

A refund can be refused if the following conditions are met.

 

●       The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

●       The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.

●       The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.

●       Any other product which Times Internet Limited deems fit from time to time. 

 

Refund Timelines:

 

Refund from the date of cancellation of order 5-10 Working Days.

 

Note Working Days are Monday To Friday excluding holidays